FAQ

FREQUENTLY ASKED QUESTIONS

How do I order?

Ordering Online: After filling your shopping cart with the desired items, proceed to checkout to select shipping options and securely enter your payment information.

What payment methods do you accept?

We process our payments through PayPal which accepts accept VISA, MasterCard, Discover, American Express.

When will my credit card be charged?

Once you push the Place Order button.

What name will appear on my credit card statement?

GNOMENOBOUNDS.COM

Where do I enter a coupon code?

There are several places to enter a coupon code during the checkout process. After you enter the coupon code, click apply code and you will see the coupon discount deducted from your subtotal.

When will my order be shipped?

BruceWeedLee.com ships orders Monday through Friday, excluding federal holidays within the United States. Properly completed orders placed Monday through Thursday will ship within 24 hours. Most orders placed before 2:00pm EST Monday through Friday will ship the same business day. Orders placed after 2:00pm EST, on weekends, or US Holidays will be shipped on the next business day. Weekend orders include Friday after 2:00pm EST.

There will be exceptions at times, but we do our best to ship all orders as fast as possible. Please note that inconsistencies in your order may possibly delay your order, such as differing billing and shipping addresses. Please enter a valid phone number and email address where you can be reached to avoid delays.

Can I make a change or cancel my order?

We will do our best to accommodate your request. We ship all orders as fast as possible and we are not always able to make changes to an order after it’s placed. Please email us at gnome.no.bounds@gmail.com  Monday through Friday 9:00am to 5:00pm PST.

Why was my order cancelled?

We were unable to verify your payment method with your credit card provider or bank. Please enter a valid phone number and email address where you can be reached to avoid delays and/or cancellation.

If your order has been cancelled, please contact your credit card provider or bank to verify the billing information is correct. Then, create a new order using the correct billing information.

Can I return or exchange items?

Yes. Click here for more information on our return and exchange policy.

Do I have to pay the postage for returned and exchanged items?

Yes, you will be responsible for the return postage as well as new shipping charges to receive the exchange.

We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. BruceWeedLee.com will not be responsible for returns lost during shipping.

 What items are non-returnable?

All underwear, body jewelry and clearance merchandise may not be returned for a refund or exchange. Shipping & handling is not refundable for returns and exchanges.

Please note: If non-returnable merchandise is sent back to us, we will need to charge your original payment method to reship your item(s) back to you.

What if there is something wrong with my order?

If you received damaged/defective merchandise or the wrong item, please contact us immediately upon arrival so we can make it right. Email us at gnome.no.bounds@gmail.com Monday through Friday 9:00am to 5:00pm PST.

Do you offer wholesale?

Yes, we offer a selection of original designs to qualified wholesale customers in the USA and Canada. Click here for more information on our wholesale program.

I cannot find the answers to my questions, how do I reach Customer Service?

Please contact our Customer Service team at gnome.no.bounds@gmail.com.